TRUSTED LOCAL ELECTRICIANS IN CHEPSTOW
VLV Electrical Ltd provides professional electrical services across Chepstow and the surrounding areas. We specialise in domestic and commercial electrical installations, rewires, consumer unit upgrades, EV charger installations, inspections, testing, and fault diagnosis.
All works are carried out in accordance with:
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BS 7671 (18th Edition Wiring Regulations)
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Building Regulations Part P
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Current Health & Safety legislation
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TrustMark standards
We are fully insured and committed to delivering safe, compliant and high-quality workmanship on every project.
Labour Rate & Charging Structure
Our standard labour rate is £46.00 per hour + VAT.
All quotations are prepared based on:
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Scope of works
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Materials required
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Site access conditions
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Testing and certification requirements
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Any additional regulatory or compliance factors
Final costs are confirmed within your formal written quotation. No works are undertaken without client agreement.
Travel costs, where applicable, are incorporated into the quotation to ensure full transparency.
Terms and Conditions of Service
These Terms and Conditions apply to all domestic, commercial and industrial services provided by VLV Electrical Ltd. By accepting a quotation, booking works, or engaging our services, the client agrees to the following:
1. Compliance & Standards
All work is undertaken in accordance with current UK regulations including BS 7671, Building Regulations Part P, and all relevant statutory requirements.
2. Quotations
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Quotations are valid for 30 days unless stated otherwise.
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Quotations are based on the information available at the time of issue.
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Additional work, unforeseen site conditions, or restricted access may result in revised pricing.
3. Variations
Where additional works are identified during installation or testing, the client will be informed before proceeding.
4. Availability
All works are subject to labour and material availability.
Payment Terms
We accept payment via:
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BACS (Bank Transfer)
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Cash
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Card Payment (via Stripe)
Please note:
Card payments processed via Stripe are subject to an additional surcharge to cover third-party transaction fees. The applicable percentage fee will be disclosed upon request prior to processing payment.
Payment terms will be stated clearly on your quotation and invoice.
Contact Details
📞 01291 200246
📧 contact@vlv-electrical.co.uk
📍 89 Maple Avenue, Bulwark, Chepstow, NP16 5RT
Business Hours:
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: 10:00 – 14:00
VLV Electrical Ltd is registered in England and Wales.
Company Number: 15403598
Registered Address: 89 Maple Avenue, Bulwark, Chepstow, NP16 5RT
Complaints Procedure
At VLV Electrical Ltd, customer satisfaction and safety are paramount. If you are dissatisfied with any aspect of our service, we encourage you to contact us directly so we can resolve the matter promptly and professionally.
Stage 1 – Contact Us
Please submit your complaint in writing, including:
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Your full name
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Property address
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Invoice or job reference (if available)
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A clear description of the issue
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Supporting photographs where relevant
📧 Email: complaints@vlv-electrical.co.uk
We will:
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Acknowledge your complaint within 2 working days
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Investigate the matter thoroughly
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Provide a written response within 10 working days
If a site visit is required, this will be arranged promptly.
Stage 2 – Escalation to NAPIT
If your complaint cannot be resolved directly with us, you may escalate the matter to our Scheme Provider:
NAPIT (National Association of Professional Inspectors and Testers)
NAPIT operates a formal complaints and dispute resolution process for registered members.
You may contact NAPIT via:
Website: https://www.napit.org.uk
Telephone: 0345 543 0330
Complaints can be raised directly with them if:
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You are dissatisfied with our final response, or
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10 working days have passed without resolution
This process forms part of our TrustMark consumer protection commitment.